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Get answers to common questions, track your order, or reach our team
directly. We are here for you.
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Waiting On Your Order?
Enter your order number or tracking code to see your delivery status. You will find these in your order confirmation email
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Have a question that isn't answered below? We typically respond within 4 hours.
Send Us A Message
We'll get back to you via email, usually within 24 hours.
FAQs
Subscription & Account
How do subscriptions work?
Choose a delivery frequency at checkout and your order ships automatically on that schedule. You are charged on the day each order is created, and you can change or cancel at any time.
How do I access my account?
Use the account link in the site header and sign in with the email address you used at checkout. A one time code is sent to that inbox, so there is no password to remember.
How do I cancel my subscription?
Sign in to your account, open the subscriptions tab, then select cancel. Cancelling before your next billing date stops all future charges.
How can I reactivate a subscription?
Open the subscriptions tab in your account and select reactivate on the plan you paused. Your next shipment is scheduled from the date you restart.
Why am I receiving orders I didn't authorize?
This almost always means an active subscription is still running on your account. Sign in to review it, or send us your order number and we will resolve it for you.
The website says I don't have a subscription, but I'm still being charged.
You may have checked out with a different email address. Send us the last four digits of the card and the charge date, and we will locate the plan and stop it.
How do I skip, pause, or change my next shipment?
Every option lives in the subscriptions tab of your account. Changes made at least 48 hours before your renewal date apply to the next shipment.
How do I update my payment method, scent, or address?
Sign in, open the subscription you want to edit, then update the card, scent selection, or delivery address. Updates apply from your next order onward.
What is the Mystery Scent?
A rotating fragrance selected by our team each season. It is never repeated twice in a row, and the notes are revealed inside the box.
FAQs
Order & Shipping
When will my order be shipped?
Orders placed before 2PM on a business day are packed the same day. Everything else leaves our warehouse within one to two business days.
How long does shipping take?
Standard delivery takes three to seven business days once dispatched. Express options are shown at checkout with their own estimates.
How do I track my order?
A tracking link is emailed as soon as your parcel is scanned by the carrier. You can also paste the tracking code into the tracker at the top of this page.
What should I do if there is something wrong with my order?
Contact us within 14 days of delivery with your order number and a photo. We will send a replacement or refund the item.
Can I change or cancel my order after placing it?
Message us within one hour of ordering and we will do our best. Once a parcel is packed it cannot be recalled.
Can I change my shipping address after ordering?
Only before the order is dispatched. Send the corrected address with your order number as soon as possible.
Do you ship internationally? Will I pay customs or duties?
We ship worldwide. Duties and import taxes are set by your country and are not included in the price unless stated at checkout.
My tracking says delivered but I haven't received it.
Check with neighbours and around your building first, as carriers often leave parcels in a safe place. If it has not appeared within 48 hours, contact us and we will open a claim.
My order is delayed or hasn't arrived yet.
Carrier delays happen during peak periods. If your tracking has not updated in five business days, message us and we will chase it or resend the order.
FAQs
For Her & Him
What is a pheromone, and how does it work?
Pheromones are naturally occurring molecules the body responds to below the level of conscious smell. Our blend pairs them with a fine fragrance so the effect feels personal rather than perfumed.
When should I wear it?
Any time you want to feel more present. Most people wear it after showering, before an evening out, or as part of a daily routine.
How long does one bottle last?
Around two to three months with daily use of two to three drops.
What does For Him smell like?
Cedar and bergamot on top, with leather, tobacco, and a dry woody finish.
How do I use it for the best results?
Apply to clean, slightly damp skin and give it ten minutes to settle before dressing. Consistency matters more than quantity.
Why does it smell unusual at first for some, and why does the scent seem to disappear so quickly for others?
The opening notes react with your individual skin chemistry and settle within about twenty minutes. If the scent fades quickly, your skin is likely dry, so apply to moisturised skin and add a drop to clothing.
How do I apply it for the best results?
Apply two or three drops to warm pulse points such as the neck, wrists, and chest. Do not rub the skin, as friction breaks down the top notes.
How long does the scent last?
Expect six to eight hours on most skin types. Dry skin holds fragrance for less time, so apply over an unscented moisturiser.
What does For Her smell like?
Soft florals over warm amber and vanilla, with a clean musk base that settles close to the skin.
Can I layer it with my other products?
Yes. Apply it first on bare skin, then layer your usual fragrance on top if you want more projection.
What kind of results should I actually expect?
Most people notice more compliments, longer conversations, and a scent others struggle to place. It supports confidence rather than replacing it.
FAQs
Silk Body Oil
Who is Silk Body Oil for?
Anyone who wants softer, more even looking skin. The formula is lightweight enough for daily use on all skin types.
When should I wear Silk Body Oil?
Morning for a soft glow under clothing, or at night so it absorbs fully while you sleep.
How long does one bottle last?
Roughly six to eight weeks when used once daily over the whole body.
How do I apply Silk Body Oil for the best results?
Warm a few drops between your palms and press into damp skin straight after showering, working from the ankles upward.
How long until I start seeing result?
Skin feels softer immediately. Visible improvements in tone and texture usually appear after two to four weeks of daily use.
Key Ingredients
Jojoba, sweet almond, and grapeseed oils with vitamin E. No mineral oil, no silicones, and no synthetic colour.
FAQs
Quality & Ingredients
Are the pheromones natural or synthetic?
We use laboratory made molecules identical to those the body produces. This keeps every batch consistent, stable, and free from animal derived ingredients.
Is it safe for sensitive skin?
Yes. Every formula is dermatologically tested and free from parabens, sulphates, and dyes. Patch test on the inner arm first if your skin reacts easily.
Are your products free from harsh ingredients?
No parabens, phthalates, sulphates, mineral oil, or artificial colourants. Every batch is tested before it is released.
Will it stain my clothes?
The oils absorb quickly and do not stain when applied to skin. Allow a minute to absorb before dressing, as with any body oil.
FAQs
Returns & Pricing
What is your return policy?
Return any unopened item within 30 days of delivery for a full refund. Opened items can also be returned within 30 days if you are not satisfied with the result.
How do I request a refund?
Message our team with your order number and reason. We reply with a return label and instructions within one business day.
How long does a refund take, and what is refunded?
Refunds are issued within three business days of your return arriving and appear on your statement within five to ten business days. Original shipping is refunded on faulty items.
My order arrived damaged, wrong, or with something missing.
Send us a photo and your order number within 14 days. We will ship the correct item immediately at no cost.
Do you offer discount codes, and how do I use one?
Codes are shared through our newsletter and are entered in the discount box at checkout. One code applies per order.
Why does the website price differ from what I saw on social media?
Promotional pricing on social posts is limited to that campaign period and to the link in the post. Prices shown at checkout are always final.
What payment methods do you accept?
All major cards, Shop Pay, Apple Pay, Google Pay, and PayPal. Available options appear at checkout based on your country.
Was I charged twice?
A second entry is usually a pending authorisation that drops off within three to five business days. If both charges settle, send us both dates and we will refund one.
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