How Can We Help You?
Get answers to common questions, track your order, or reach our team
directly. We are here for you.
Track Your Order
Waiting On Your Order?
Enter your order number or tracking code to see your delivery status. You will find these in your order confirmation email
Support 24/7
Reach Out Our Team
Have a question that isn't answered below? We typically respond within 4 hours.
Send Us A Message
We'll get back to you via email, usually within 24 hours.
FAQs
Subscription & Account
Choose a delivery frequency at checkout and your order ships automatically on that schedule. You are charged on the day each order is created, and you can change or cancel at any time.
Use the account link in the site header and sign in with the email address you used at checkout. A one time code is sent to that inbox, so there is no password to remember.
Sign in to your account, open the subscriptions tab, then select cancel. Cancelling before your next billing date stops all future charges.
Open the subscriptions tab in your account and select reactivate on the plan you paused. Your next shipment is scheduled from the date you restart.
This almost always means an active subscription is still running on your account. Sign in to review it, or send us your order number and we will resolve it for you.
You may have checked out with a different email address. Send us the last four digits of the card and the charge date, and we will locate the plan and stop it.
Every option lives in the subscriptions tab of your account. Changes made at least 48 hours before your renewal date apply to the next shipment.
Sign in, open the subscription you want to edit, then update the card, scent selection, or delivery address. Updates apply from your next order onward.
A rotating fragrance selected by our team each season. It is never repeated twice in a row, and the notes are revealed inside the box.
FAQs
Order & Shipping
Orders placed before 2PM on a business day are packed the same day. Everything else leaves our warehouse within one to two business days.
Standard delivery takes three to seven business days once dispatched. Express options are shown at checkout with their own estimates.
A tracking link is emailed as soon as your parcel is scanned by the carrier. You can also paste the tracking code into the tracker at the top of this page.
Contact us within 14 days of delivery with your order number and a photo. We will send a replacement or refund the item.
Message us within one hour of ordering and we will do our best. Once a parcel is packed it cannot be recalled.
Only before the order is dispatched. Send the corrected address with your order number as soon as possible.
We ship worldwide. Duties and import taxes are set by your country and are not included in the price unless stated at checkout.
Check with neighbours and around your building first, as carriers often leave parcels in a safe place. If it has not appeared within 48 hours, contact us and we will open a claim.
Carrier delays happen during peak periods. If your tracking has not updated in five business days, message us and we will chase it or resend the order.
FAQs
For Her & Him
Pheromones are naturally occurring molecules the body responds to below the level of conscious smell. Our blend pairs them with a fine fragrance so the effect feels personal rather than perfumed.
Any time you want to feel more present. Most people wear it after showering, before an evening out, or as part of a daily routine.
Around two to three months with daily use of two to three drops.
Cedar and bergamot on top, with leather, tobacco, and a dry woody finish.
Apply to clean, slightly damp skin and give it ten minutes to settle before dressing. Consistency matters more than quantity.
The opening notes react with your individual skin chemistry and settle within about twenty minutes. If the scent fades quickly, your skin is likely dry, so apply to moisturised skin and add a drop to clothing.
Apply two or three drops to warm pulse points such as the neck, wrists, and chest. Do not rub the skin, as friction breaks down the top notes.
Expect six to eight hours on most skin types. Dry skin holds fragrance for less time, so apply over an unscented moisturiser.
Soft florals over warm amber and vanilla, with a clean musk base that settles close to the skin.
Yes. Apply it first on bare skin, then layer your usual fragrance on top if you want more projection.
Most people notice more compliments, longer conversations, and a scent others struggle to place. It supports confidence rather than replacing it.
FAQs
Silk Body Oil
Anyone who wants softer, more even looking skin. The formula is lightweight enough for daily use on all skin types.
Morning for a soft glow under clothing, or at night so it absorbs fully while you sleep.
Roughly six to eight weeks when used once daily over the whole body.
Warm a few drops between your palms and press into damp skin straight after showering, working from the ankles upward.
Skin feels softer immediately. Visible improvements in tone and texture usually appear after two to four weeks of daily use.
Jojoba, sweet almond, and grapeseed oils with vitamin E. No mineral oil, no silicones, and no synthetic colour.
FAQs
Quality & Ingredients
We use laboratory made molecules identical to those the body produces. This keeps every batch consistent, stable, and free from animal derived ingredients.
Yes. Every formula is dermatologically tested and free from parabens, sulphates, and dyes. Patch test on the inner arm first if your skin reacts easily.
No parabens, phthalates, sulphates, mineral oil, or artificial colourants. Every batch is tested before it is released.
The oils absorb quickly and do not stain when applied to skin. Allow a minute to absorb before dressing, as with any body oil.
FAQs
Returns & Pricing
Return any unopened item within 30 days of delivery for a full refund. Opened items can also be returned within 30 days if you are not satisfied with the result.
Message our team with your order number and reason. We reply with a return label and instructions within one business day.
Refunds are issued within three business days of your return arriving and appear on your statement within five to ten business days. Original shipping is refunded on faulty items.
Send us a photo and your order number within 14 days. We will ship the correct item immediately at no cost.
Codes are shared through our newsletter and are entered in the discount box at checkout. One code applies per order.
Promotional pricing on social posts is limited to that campaign period and to the link in the post. Prices shown at checkout are always final.
All major cards, Shop Pay, Apple Pay, Google Pay, and PayPal. Available options appear at checkout based on your country.
A second entry is usually a pending authorisation that drops off within three to five business days. If both charges settle, send us both dates and we will refund one.
Stay In The Loop
Wellness tips, exclusive offers, and product
updates, straight to your inbox.