Refund policy
At Jungle Bravo, your satisfaction is important to us. We stand behind our soap, deodorant, cologne, bundles, and personal care products. If you are not satisfied with your order, please review our policy below.
30-Day Money-Back Guarantee (First Order)
You may request a refund on your first order within 30 days of delivery by contacting us at help@junglebravo.com.
If Jungle Bravo is not for you, we will refund your first order even if you have opened and used the product. You do not need to keep it sealed to qualify.
A product must be returned in order for a refund to take place, even if it has been used in its entirety.
To be eligible for a refund, your request must include proof of purchase, such as an order number or receipt, and the product must be sent back to us once your return has been authorized.
This guarantee applies to your first order only. Subscription refills and later orders follow the subscription terms below.
Items Not Eligible for Return or Refund
The following items are final sale and are not eligible for return or refund:
- Promotional items and free gifts
- Gift cards
- Products damaged due to misuse or improper handling
Unauthorized returns sent without contacting us first may not be accepted.
How to Start a Return
To request a return or refund, email us at help@junglebravo.com with:
- Your order number
- The item you want to return
- Your reason for the return
- Photos or videos if the item is damaged, defective, incorrect, or missing
We will review your request and provide return instructions if your return is approved.
Refunds
Once we receive and inspect your returned item, we will notify you by email.
If approved, your refund will be issued to your original payment method. Approved refunds are typically processed within 5 to 10 business days, depending on your bank or payment provider.
Refunds are issued for the product cost only. Original shipping fees are non-refundable unless the return is due to a damaged, defective, incorrect, or missing item caused by Jungle Bravo.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, incorrect, or missing due to our error.
We recommend using a trackable shipping service. Jungle Bravo is not responsible for returned packages that are lost, delayed, damaged, or not received.
Damaged, Defective, Incorrect, or Missing Items
Please inspect your order when it arrives.
If your order is damaged, defective, incorrect, or missing an item, contact us within 7 days of delivery at help@junglebravo.com.
Please include your order number, a description of the issue, and photos or videos showing the problem.
If approved, we may offer a replacement, refund, store credit, or another appropriate solution.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at help@junglebravo.com.
If your order has not yet been processed or shipped, we may be able to cancel it and issue a refund.
Orders that have already been processed, packed, shipped, or fulfilled cannot be cancelled. You may request a return after delivery if the order qualifies under this policy.
Subscription Orders
Subscription orders may be cancelled before the next billing date through your account, subscription portal, or by contacting us at help@junglebravo.com.
Cancellations, skips, pauses, or changes may not apply to orders that have already been processed, billed, packed, shipped, or fulfilled.
Subscription orders may be returned only if the products are unused, unopened, undamaged, and in their original packaging.
Lost, Stolen, or Undeliverable Packages
Customers are responsible for providing a complete and accurate shipping address.
Jungle Bravo is not responsible for delays, failed deliveries, returned packages, or additional costs caused by incorrect, incomplete, or undeliverable addresses provided by the customer.
Jungle Bravo is not responsible for lost or stolen packages after confirmed delivery, except where required by law.
Policy Changes
Jungle Bravo may update this Refund & Return Policy at any time. Changes will be posted on this page with the updated effective date.
By placing an order with Jungle Bravo, you agree to the terms outlined in this policy.
Contact Us
For return, refund, cancellation, subscription, or order questions, contact us at:
Email: help@junglebravo.com
For the fastest response, please include your name, order number, and a brief description of your request.
Last Updated: September 25, 2026